Refund policy

Signature Trees, Wreaths & Garlands

As fresh, living products, these items cannot be returned once delivered. If your order arrives damaged, faulty, or not as described, contact us within 24 hours of delivery with a photo, and our team will personally arrange a replacement or refund.

Cancelling or Changing an Order

You can cancel or amend your delivery date free of charge up to 48 hours before your scheduled delivery. Please contact us as early as possible if your plans change.

Home Styling (Fixed-Tier)

The same 48-hour cancellation window applies. Because each Home Styling order is sourced and your styling team booked specifically for your date, cancellations within 48 hours may not be eligible for a full refund, though we will always try to reschedule where we can.

Sur Mesure & Commercial Commissions

These are booked with a deposit as set out in your individual quotation. Full refund of your deposit if cancelled more than 30 days before your scheduled installation date; 50% refund if cancelled 14–30 days before; deposits are non-refundable within 14 days of your installation date, reflecting the sourcing and labour already committed on your behalf.

Refunds

Approved refunds are issued to your original payment method, typically within 5–10 business days.

Get in Touch

For anything relating to a return, refund, or your commission, please contact us — with a service at this level, you'll always be speaking to someone who already knows your order.